If you want us to make the dress as your measuremetns, then please leave your measurement information in the order message. Thanks.
a) Bust:_______ cm
b) Waist: _____ cm
c) Hip: _____ cm
d) Arm Girth: _____ cm
e) Shoulder to Waist: _____ cm
f) Waist to Floor with shoe: ______ cm
g) Shoulder to Bust: ______ cm
h) Bicep: ______ cm
i) Shoulder point to Wrist: ______ cm
j) Body Height ( from head to floor with shoe): ______ cm
k) Your Wedding Date or Event Date:______
1. Dress would come out based on the strictly data you provide.Less than 2 cm error is allowed in apparel line.
Slight changed in color is unavoidable, before you place order, please understand this.
A.The color will have little difference base on difference pc. so please understanding
B. The dress will above 90% similar, not 100% same, please understanding, thanks
We are a professional wedding & evening dress design and manufacture company in China.We have first-rate designers and high technic and very careful workers. All of our products are made of top quality materials and meticulous workmanship. We produce Bridal dress, evening gowns, bridesmaid dresses, mother of the bride dress, prom dresses, flower girl dresses, cocktail dress, party dresses and so on. Also we sell some wedding accessaries such as bridal jacket. wedding veils, gloves, petticoat and so on. We are prond to provide you with the best quality products and customer services at the lowest possible price. Thank you for spending your time visiting our items. If you have any question, please feel free to contact us:
Your dress will be finished in 10~25 working days after your payment. During the special holiday, such as Chinese Festival Holiday, National Day Holiday, the production time and shipping time will be a little longer. Hope you can understand, thanks.
a. EMS Express: shipping time about 3~30 working days, but it is easy to clear customs in your country. ( to Russia, USA etc, shipping time is about 3~10 working days; to Brazil, if you dont need your items urgent,we recommend you choose EMS Express,thanks)
b. DHL Express: shipping time about 3~ 7 working days;
c. UPS Express: shipping time about 3~8 working days;
d. TNT Express: shipping time about 3~8 working days.
As always, if there is a problem or if the item is unsatisfactory, please do contact us first for a quick and satisfactory resolution.
Please confirm your order (right size, color, style) carefully before you decide to place the order. All the orders are processed according to your order confirmation, and we are trying our best to satisfy all customers. We can guarantee only quality items will be delivered. All orders placed on our website should comply with the policy under any conditions.
--Please kindly contact us for the return at first within 48 hours after receiving the item. Then you can discuss with us about the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
--The returned item must be in perfect condition, as it was sent to you, has not been altered and has not been worn. If there is any dust, dirty spots, change and so on, we shall not offer refund. For dresses, you also need to pay 30% total amount of order as restock fee.
--We offer FREE REPAIR on your dress! But the postage to send it back and re-shipping cost to you will be both on your account.
--It is required that the item or dresses should be returned to us within 14 days after the return request is accepted.
--Return shipping charges will be the buyer\\\'s responsibility.
Exchanges are only allowed for the items which are defective, wrongly shipped or damaged upon receipt. All items can only exchange for equal price replacement, please be aware that we will issue the replacements only after your returns have been received.
3. Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one
1)inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily. That is if you find the gown do not fit quite well, you can first turn to the local tailor for the adjustment, which is easier and more convenient.
4. Procedures of Return and Get Refund
--Contact our customer service immediately to notify the issues you find. As we have staff perform quality check before each item or dress delivery, for the issues you mention, we need you provide evidence to prove, for example, you may need to provide photos to show the wrong size or quality issue.
--We will give you the returning mailing address. Please note that any dress return without notifying us will not be refunded.
--After the returned item by you is received, we will refund you in 3 to 7 working days by T/T. Rush order fee and the shipping cost you paid before is non-refundable.