Terms of Payment
1. To choose standard size, please kindly indicate the US, UK or Europe Size standard clearly.
2. To make custom made size, if you do not know how to measure yourself exactly, please ask tailor to help you to measure it carefully.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color
of our products will be exactly the same with the photographs you see.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility.
5. There will be US$30.0 extra cost for plus size or complicated changing design service on the model.
6. The offer is not including any accessories like veil, petticoat, gloves, etc without special notice, if you want buy some accessories,please kindly contact us when you place the order.
7. For the sake of timely delivery, it is deeply appreciated with your kind providing the date of your wedding or party in the column of "order remarks" when you proceeding the order check out.
Processing & Shipping
hether you choose a standard size or give us your custom measurements, all our dresses suits are personally tailored for you from scratch.
A. Quality Issues
1. If our staff finds that the merchandise is defective as described, you will receive a refund for the purchase price plus shipping and handling fees.
2. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.
B. Size Issues
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.
1. All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered,one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount,equal to 50% of the dress original cost.
2. We provide a modification service for our customers, who can send back the dress and get the dress modified within 7 working days.In this case, we are responsible for all shipping costs.
3. Customers can also return a dress with measurement errors, and will receive a refund for the purchase price plus shipping and handling fees.
Q: How far in advance should I order my dress?
A: The tailoring time for most special occasion and wedding party dresses is 7business days, but some dresses with more elaborate designs or detailing may take longer to tailor. Tailoring times are noted on each dresss product page. Shipping time is 3-8 business days.
Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and return policy is stricter than other items, so it\'s important to order carefully.
Q: Can I order this dress in a different style/fabric/length?
A: Each dress is carefully tailored to match exactly what you see in the photo, and unfortunately we are unable to modify the style, length or material in any way.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dresss color and what you see in the photo depending on your computer monitors display settings.